Last update: March 17, 2022
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a shipping confirmation email when your order has shipped.
IMPORTANT. Due to the current pandemic situation, we are experiencing delivery delays. Unfortunately, we can’t guarantee a precise delivery date at this time. We are very sorry about this, but it’s outside of our control.
Free WorldWide Shipping
We provide free worldwide shipping for all products except the card sets – i.e. Style Cards Vol.1, Style Cards Vol.2, Content Cards, and Word Cards.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Karalyte Ltd is not responsible for these charges if they are applied. They are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us that will include a tracking number you can use to check your order’s status. It can take some time for tracking information to become available.
If you haven’t received your order within 14 days, please email us at [email protected] and we will look into it.
Missing or lost package
Things happen and occasionally packages get lost. If your package is confirmed as lost by the shipping company we use, we’ll resend you a new one as soon as possible.
Refunds & Returns
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with a photo of the item’s condition. We will try our best to find a solution.
We accept returns if the item is unused and comes back in its original condition. We will refund the full order amount minus the shipping costs for the return.
If you have any questions, please don’t hesitate to contact us at [email protected].